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FAQ

Question about Paperang

What is a Paperang?

Paperang is a pocket thermal printer designed to print anything & anywhere you want! Just connect it with your phone to start printing. It is easy to use, super cute and easy fit your pocket or bag so it's super portable! Print notes, memo, photos, to-do list and more.

Can Paperang print color?

No, Paperang is a thermal printer so it can print only monochromatic, but you can find different type of colored paper to use with here!

Spoiler: Colored Photo printer it's on the way😉

What is the difference between Paperang P1 and Paperang P2?

Paperang P2 has 300 dpi, and the resolution of it has been greatly improved, it's appearance has been optimized with graceful lines in design make it more fashionable and the battery last 2x more longer.

What is the difference between Paperang P2 and Paperang P2s?

Both have 300dpi and can print HD picture, the main difference P2s have from P2 are the color and the pomodoro function.

How do I change Paperang paper?

Check the arrow indication on the left side of Paperang, and slightly push cover downward to open it, and then you can replace or adjust the paper.

Will the prints fade over time?

Yes, Paperang is a thermal printer like receipts printer, so the prints will fade over time, but our official paper is appositely improved to be high contrast, fade resistence and water resistence! Some of our paper roll are certified to last up to 10 years or more!

Please don't leave the paper exposed to heat source, hot enviromental condition can make the paper fade more quickly.

We are working to develop new type of paper that never fade!

How long does thermal paper last?

Our official paper last 5-10 years depending on the type.

How to use Paperang? How do I connect my Phone to Paperang?

1. Please download the  PAPERANG APP for your IOS or Android device. 

2. Turn on the bluetooth on your phone and the printer.

3. Open the App and connect the printer from the App.

Note: Please don't try to connect the printer directly from the bluetooth setting or it won't work.

Does Paperang need to add ink?

Paperang is the thermal printer, which requires no ink. Just load the paper in, and you can print.

What paper are supported?

Paperang P models supports 57x30mm basic thermal paper, label thermal paper and sticker thermal paper.  Paperang C1 support 110x30mm. Paperang's official paper has passed BPA test, and it is BPA free.

Paperang light indicator tips

Green/White Light On: normal status, Red Light On: abnormal status, including paper shortage, overheated, cover opened, low battery.

How to recharge Paperang?

Any Micro-USB adapter is capable of charging Paperang. It can also be charged by PC. Paperang P1 models can print four rolls paper after a full charge. Paperang P2 models and C1 can print 6 rolls paper after a full charge.

Is the dial changeable?

The dial is changeable, it can be removed and can be changed.

Question about our website

30-Day Money-Back Guarantee

We truly believe we make the most innovative printer in the world, and we want to make sure we back that up with a risk-free ironclad 30-day Money-Back!

If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.

Buying items online can be a daunting task

So we want you to realize that there is absolute ZERO risk in buying something and trying it out. If you don't like it, no hard feelings we'll make it right. We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.

How do i use a discount code?

Once you’ve reached the checkout stage, enter your discount code into our discount bar, enter the correct code and click "Apply".

Do I get any confirmation my order went through?

Anytime you place an order you will receive 2 emails. The first will be a confirmation email containing your order number. The second email contains your tracking number and is sent once your item has been marked as shipped! Please note that sometimes it can take up to 5-10 days for your tracking number to be activated! Click here to read about Shipment & Delivery information

Can I amend my order?

Contact us as soon as possible if you wish to amend your order. We ship items out usually within 3 working day, so we can not guarantee any changes will be made. It is your responsibility to ensure you check out the correct items and shipping info.

Where do we ship from?

We have multiple warehouses around the world. We usually ship from ASIA but sometimes we can also ship from USA or EUROPE depending on multiple factors.

Who do we ship through?

Orders are generally shipped through the USPS or UPS, but sometimes we may use DHL, EMS, Fedex or other carriaers depending by the destination of the order.

What are my payment options?

We accept payments through PayPal and Stripe.

What if I received a faulty item?

If you discover a fault, please contact us immediately including the picture of the packaging of your order with the faulty item & your order confirmation #? (within 3 days of receiving your parcel)

Can I return or exchange an item?
How can i track my order?

Please check the tracking page or the order confirmation email to track your order.

Didn't find your answer?

Get in Touch
1 Year Of Warranty

In the case of problem with your printer, we will send you a new one!

Worldwide Shipping

We ship worldwide no matter where you live! Free worldwide shipping for order over $24.

Fast Paperang Support

Dedicated support only for our customers. Our team will reply at all your question as soon as possible!

Satisfaction Guaranteed

If you're unhappy for any reason whatsoever, just let us know and we'll bend over backwards to make things right again.